On the shop floor
Your hands are busy. The customer still gets cared for.
NICO picks up on the first ring, answers what the caller actually asked, and books the job straight into your schedule without interrupting your focus.
AI + Human Omnichannel Platform
Customer Service,
Perfected for AI & Humans.
Resolve customer inquiries effortlessly. NICO unifies 24/7 AI Phone Calling, intelligent Live Chat, and a collaborative Email Helpdesk into one seamless workspace.
No credit card needed
5-Minute setup
12 Free minutes included
"Hi, I need to reschedule my consultation to tomorrow at 3 PM."
NICO Voice AI: "Checking your calendar... 3:00 PM tomorrow is open! I have rescheduled your appointment and sent calendar invites to your email."
"Where is order #NC-9841? It's past the delivery window."
NICO AI Bot: "Order #NC-9841 is currently out with FedEx, arriving today by 4:45 PM. Tracking link sent!"
[Escalated to Support Specialist Sarah]
Agent Sarah: "Hi there! I also applied a 10% credit to your account for the slight courier delay. Let me know if you need anything else!"
Ticket #8410: Urgent Invoice & Tax ID Confirmation
From: CFO Office (finance@acme-corp.com)
🤖 NICO Copilot Suggestion:
"Attached verified W-9 & Q3 invoice PDF. Match found in Stripe billing."
Approve & Send
Edit Draft
99.8%
First-Ring Answer Rate
Zero hold times, day or night
< 1.2s
Average AI Response
Lightning-fast customer resolution
74%
Autonomous Resolution
Handled end-to-end without agent
10x
Team Support Capacity
Handle 10x volume with same staff
The Resolution Platform
One Unified Brain for All Customer Touchpoints.
No more isolated phone systems or disconnected chat tools. NICO unifies voice, chat, and email into one real-time intelligence layer.
Every Channel
📞 Inbound & Outbound Calls
💬 Live Web & Mobile Chat
✉️ Support & Sales Emails
📱 SMS & Messaging Apps
➔
NICO Core Engine
Real-Time STT/TTS · Intent Recognition · RAG Knowledge Retrieval · Smart Agent Routing
⚡ 400ms Voice
🧠 100% Truth Grounding
🛡️ Anti-Hallucination
➔
Dual Resolution
🤖 AI Autonomous
Instant resolve & booking
Instant resolve & booking
👥 Human Agent Desk
Full context & transcripts
Full context & transcripts
Omnichannel Sync
Whether a customer calls, chats, or emails, your team sees their entire history in a single unified conversation stream.
Truth-Grounded RAG
Connect your website, product catalog, Notion docs, and FAQs. The AI answers only with verified facts.
Intelligent Escalation
Complex or sensitive inquiries transition smoothly to human specialists with pre-filled customer summaries.
Bank-Grade Security
End-to-end data encryption, spam call shields, and SOC2-ready cloud infrastructure powered by Cloudflare.
Integrated Product Suite
Built for Complete Customer Satisfaction.
A unified suite of specialized CS tools designed to work together right out of the box.
Product 01 · Voice Telephony
Learn more about Voice Calling →
📞 NICO Voice — 24/7 AI Phone Calling
Natural, low-latency AI voice agents that pick up on the first ring, understand accents, answer complex questions, and book appointments directly into your calendar.
- Instant toll-free & local phone numbers (US & Canada)
- Two-way Google Calendar, Outlook & Calendly synchronization
- Robocall & spam screening with automatic call transcripts
Product 02 · Web & Mobile
Explore Live Chat & Bots →
💬 NICO Chat — Omnichannel Live Chat & AI Bot
Engage web and app visitors instantly. Autonomous AI bot handles 70%+ of queries, with seamless handoff to human agents when high-touch expertise is needed.
- Ready-to-embed widget for any website, React app, or mobile WebView
- Native Chatwoot multi-agent live chat integration
- Canned responses, file attachments, and visitor identification
Product 03 · Helpdesk
Discover Email Helpdesk →
✉️ NICO Desk — Unified Email & Ticket Management
Convert customer emails into structured tickets. Collaborative shared inbox with collision detection, priority assignment, SLA countdowns, and automated tags.
- Collision prevention: see in real-time when another agent is replying
- Automatic ticket classification, priority tagging, and SLA alerts
- Complete email thread history merged with caller records
Product 04 · Agent Intelligence
Explore AI Copilot & QA →
🤖 NICO Copilot — AI Assistant & Quality Assurance
Empower your human support team with an intelligent co-pilot that drafts replies, summarizes 20-minute phone calls in two lines, and automatically scores customer sentiment.
- One-click AI response generation with brand voice matching
- Automated CSAT prediction & customer sentiment tracking
- Post-call summary delivered to Telegram, email, or webhook
Tailored Solutions
Built for Any Industry, Any Workflow.
See how fast-growing businesses configure NICO to deliver effortless customer care.
Scale 24/7 Order Support Without Hiring a Night Shift
Shoppers buy at midnight. NICO's AI bot and voice assistant look up tracking status, answer return policy questions, and handle delivery changes in seconds.
- ✓ Instant order status via Shopify & WooCommerce integration
- ✓ Automated return label generation & exchange instructions
- ✓ Night-time voice answering for urgent customer inquiries
82%
Night tickets resolved autonomously
< 1 min
Average resolution time
E-Commerce Workflow:
1. Shopper calls or chats: "Where is my coat?"
2. AI queries carrier API & retrieves tracking link
3. Instant SMS & email sent to customer with map
4. Escalates to human agent only if refund requested
Zero Missed Appointments While Your Staff Cares for Patients
Receptionists are constantly greeting in-person visitors. NICO takes incoming phone calls, checks real-time doctor availability, and books appointments straight into Google Calendar.
- ✓ Two-way calendar sync prevents double bookings
- ✓ Automated SMS confirmation and reminder calls
- ✓ Screens insurance questions and emergency cancellations
100%
Calls answered on first ring
+35%
Increase in completed bookings
Clinic Booking Workflow:
1. Caller asks for appointment with Dr. Lee
2. AI checks live Google Calendar slots
3. Time confirmed & calendar invite dispatched
4. Summary sent to receptionist dashboard
High-Velocity Support for Fast-Moving Tech Teams
Provide enterprise-tier SLAs without hiring 20 agents. NICO categorizes bug reports, pulls documentation answers, and escalates critical incidents to on-call engineers.
- ✓ RAG integration with developer API documentation
- ✓ PagerDuty & Slack alert webhooks for Sev-1 issues
- ✓ Centralized ticket history across phone, chat, and email
72%
Tier-1 deflection rate
< 3 min
SLA resolution response
SaaS Triage Workflow:
1. User sends email with API error code
2. AI Copilot drafts code snippet solution
3. Human support engineer reviews & approves
4. Customer receives response in 4 minutes
Built for People Who Can't Stop What They Are Doing to Pick Up
Hands covered in oil or working on a client's project? Never lose a lucrative job to voicemail again. NICO answers, quotes standard pricing, and takes client details.
- ✓ Custom AI greetings tailored to your exact business voice
- ✓ Immediate call summary sent via SMS to your personal mobile
- ✓ Block spam callers and telemarketers automatically
0
Lost customers to competitor's phone
24/7
Reliable autonomous reception
Field Service Workflow:
1. Driver calls auto shop while mechanic is working
2. AI answers: "Auto Care. How can we help?"
3. AI schedules brake inspection for Thursday 10 AM
4. Mechanic gets summary on phone between jobs
Real Stories
Focus on Your Craft. The Phone Still Gets Answered.
NICO takes the call, holds a natural conversation, and hands you the clean outcome.
Away from the desk
Step out for lunch. Zero customer inquiries missed.
Every call, chat, and email is neatly summarized in your pocket. Urgent matters are flagged immediately, while routine inquiries are already completed.
The Competitive Edge
Why Forward-Thinking Teams Choose NICO.
Compare legacy, disjointed customer service tools against NICO's all-in-one AI platform.
| Capabilities | Traditional Legacy CS (Zendesk, etc.) | NICO Omnichannel Platform |
|---|---|---|
| AI Voice Telephony | Requires third-party SIP, Twilio setup & complex IVR programming | Native AI Voice included with instant phone numbers & calendar sync |
| Live Chat & AI Bot | High per-seat chat pricing with basic rule-based deflection bots | LLM-native reasoning bot with seamless human agent takeover |
| Email Helpdesk | Complex ticketing system requiring days of admin configuration | Unified shared inbox with collision detection & 1-click AI drafts |
| Setup & Onboarding | 3 to 8 weeks with dedicated consultants | 5 minutes — self-serve, zero code required |
| Pricing Model | $55 to $115+ per agent per month + extra resolution fees | Transparent from $8.60/mo with free minutes & pay-as-you-go call time |
Resources & Knowledge
Everything You Need to Succeed.
Guides, API documentation, and industry best practices for modern customer service.
📚
Quickstart Setup Guide
Learn how to connect your existing business phone number via call forwarding in less than 3 minutes.
Read guide →⚡
Telephony API & Webhooks
Comprehensive REST endpoints, Telnyx SIP streaming documentation, and event triggers for developers.
View API reference →🎯
Omnichannel CS Playbook
Discover how modern brands combine AI automation with human agent empathy to reach 98% CSAT.
Download playbook →
FAQ
Frequently Asked Questions.
Got questions? We have answers to help you get started right away.
Can I keep my existing business phone number?
Yes! You can either use unconditional or conditional call forwarding (forward when busy/unanswered) from your existing carrier (Verizon, AT&T, T-Mobile, KT, SKT, etc.) to your NICO AI number, or use your dedicated NICO number directly.
How does NICO transfer conversations between AI and human agents?
During a live web chat or voice call, if the customer requests a human specialist or if the AI detects a complex inquiry, the system instantly alerts your human team in the agent portal (integrated with Chatwoot). The agent sees the full live transcript and customer context before saying hello.
How does the AI know my business hours, prices, and policies?
You can enter your business details, FAQ, and cancellation policies in your account settings or upload your website URL. NICO's truth-grounded AI ingests this information and uses it as strict facts, preventing hallucination.
How does appointment scheduling work?
NICO connects directly to your Google Calendar or booking URL. When a caller asks for an open slot, the AI checks your actual calendar in real time, reserves the agreed time, and sends a confirmation invite to both you and the client.
Is my call audio and customer conversation data private?
Yes. We enforce strict enterprise-grade encryption for all audio streams and text messages. Your customer data is never used to train public foundational models, and you retain complete ownership and deletion rights over your data.
What is NICO?
NICO is an AI-powered customer service and voice calling platform by Green Motion Trading. It unifies autonomous AI voice calling, live chat, and email support with a natural-sounding voice assistant and collaborative agent workspace — handling scheduling, reminders, customer inquiries, and everyday conversations on your behalf so no customer is ever missed.