Next-Gen CS Meet NICO 3.0: Omnichannel Customer Service with Voice, Chat & Email unified. Explore Plans →

NICO AI + Human CS

The Resolution Engine

Unified Resolution Engine

AI agents and human agents solve customer issues in one real-time workspace.

Omnichannel Sync

Phone calls, web chats, and support emails unified into a single customer profile.

Real-time Analytics & QA

Automatic sentiment scoring, speech-to-text transcripts, and team performance metrics.

Security, Privacy & Trust

Bank-grade encryption, spam caller shielding, and SOC2-ready cloud architecture.

Platform Spotlight

Zero-Latency Voice & Chat Sync

Switch seamlessly from an autonomous AI phone call to live agent chat without losing conversation history.

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Core Omnichannel Suite

AI Voice Calling

24/7 phone answering, appointment booking, caller screening, and instant summaries.

Live Chat & AI Bot

Embeddable web & mobile chat with instant deflection and human agent takeover.

Email Helpdesk & Tickets

Shared collaborative inbox, collision prevention, automated routing & SLA tracking.

Agent Copilot & QA

Real-time draft suggestions, call transcription, and automated quality coaching.

New in 2026

Autonomous Voice Agents

Natural conversation flow with under 450ms voice latency and Google Calendar two-way sync.

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Use Cases & Industries

E-Commerce & Retail

24/7 order lookups, return processing, and instant delivery status updates.

Clinics, Salons & Bookings

Zero missed booking calls. Syncs directly to Google Calendar and sends SMS confirmations.

B2B SaaS & Tech

Tier-1 technical deflection, VIP customer routing, and developer-friendly webhooks.

After-Hours CS Support

Reliable overnight call and chat handling so your team can rest without missing revenue.

ROI Impact

Cut Wait Times to Zero

See how companies handling 5,000+ monthly calls reduced hold times from 14 minutes to 0 seconds.

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Documentation & Support

Knowledge Base & Guides

Step-by-step tutorials to set up call forwarding, chat widgets, and email routing.

Developer API & Webhooks

Connect your existing CRM, database, and backend pipelines in minutes.

System Uptime & Status

99.99% service availability across Telnyx telephony and Cloudflare Edge.

CS Best Practices

The Omnichannel Playbook

A comprehensive guide on balancing AI automation with human agent empathy.

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Pricing

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NICO

The AI-native customer service platform. Unify 24/7 AI Voice calls, live chat, and email ticketing into one intelligent workspace.

All systems operational (99.99% uptime)

Platform

Resolution Engine
Omnichannel Sync
Real-time Analytics
Security & Privacy
System Status

Products

AI Voice Answering
Live Chat & AI Bot
Email Helpdesk Desk
Agent Copilot & QA
Pricing & Plans

Solutions

E-Commerce & Retail
Clinics & Bookings
B2B SaaS & Tech
After-Hours Support
Custom Deployment

Resources & Legal

Documentation
API Reference
Pricing
Privacy Policy
Terms of Service

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