Product Catalog
Complete Omnichannel Customer Service Products
Everything your business needs to answer phone calls, engage chat visitors, and resolve support emails.
Product 01
📞 NICO Voice (AI Phone Assistant)
A 24/7 autonomous phone calling assistant that talks, listens, and books appointments with natural human speech.
- ✓ Toll-free & local phone number provisioning in seconds
- ✓ Real-time appointment scheduling with Google Calendar sync
- ✓ Call screening, recording, and instant text summaries
Product 02
💬 NICO Chat (Web/Mobile Chat & Bot)
Lightweight embeddable chat widget featuring autonomous AI resolution and smooth human agent handoff.
- ✓ Instant 24/7 autonomous customer deflection
- ✓ Multi-agent workspace integration (Chatwoot ready)
- ✓ Custom branding, canned answers, and user identification
Product 03
✉️ NICO Desk (Email Helpdesk)
Turn customer emails into organized tickets with automated routing, priority tagging, and collision detection.
- ✓ Shared collaborative inbox for support teams
- ✓ Real-time collision alerts so two agents never double-reply
- ✓ SLA countdown tracking and breach notifications
Product 04
🤖 NICO Copilot & QA
AI assistant for human agents that analyzes customer sentiment, drafts responses, and coaches team performance.
- ✓ 1-click suggested responses tailored to company tone
- ✓ Automatic phone call summaries delivered to email or webhook
- ✓ Automated CSAT prediction and quality scoring