The First AI-Native Omnichannel Resolution Engine
Built from the ground up to synthesize real-time voice telephony, live chat, and email ticketing into a single cohesive truth layer.
Omnichannel Architecture Overview
Traditional customer service architectures stitch together legacy SIP telephony (Twilio), external chat widgets, and third-party email helpdesks. This results in fractured data, frustrated agents, and repetitive questions for customers.
NICO replaces fragmented point solutions with an integrated pipeline: All audio streams, chat payloads, and email threads route through a unified AI reasoning engine connected to your verified company knowledge base.
Ultra-Low Latency Telephony
Direct Telnyx SIP trunks ensure callers experience human-like conversation cadences with under 450ms speech turnarounds.
Single Customer Timeline
A customer who called yesterday can chat on your website today without repeating their account number or problem history.
Anti-Hallucination Guardrails
Our retrieval engine quotes only from approved company documentation, pricing tables, and calendar availability.
Automated Quality Assurance
100% of conversations are automatically transcribed, summarized, and evaluated for customer sentiment and resolution rate.